Contact information

We’re here to help. Whether you have a question about an order, need product information, or want assistance with returns or delivery, our team is ready to support you.

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📞 Customer Support

Our support team is available 7 days a week during standard business hours.

Phone / WhatsApp:
+965 9441 6848

Email:
support@xscent.shop

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📦 For Order & Delivery Questions

For issues related to:

• Order status

• Delivery updates

• Missed delivery

• Shipping to remote areas

Please share your order number so we can assist faster.

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🔄 Returns & Exchanges

For return/exchange requests, contact us at:
returns@xscent.shop
or through WhatsApp.
Please include:

• Order number

• Product name

• Reason for return

Our team will arrange pickup through our delivery drivers.

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📍 Warehouse & Operations

Location: Kuwait City, Kuwait
(Visits are not required; all returns are collected by our drivers.)

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📧 Business & Partnership Inquiries

For wholesale, collaborations, and press:
business@xscent.shop

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💬 Live Chat (Optional)

Live support is available through the chat icon on the bottom-right corner of the website.