Shipping policy

At Xscent.shop, we aim to deliver your orders quickly and reliably across Kuwait. Our logistics team uses our own fleet of drivers to ensure a smooth and trusted delivery experience.

1. Delivery Coverage

We currently deliver across all regions of Kuwait.
(GCC delivery will be added soon.)

2. Delivery Timeframes

To maintain transparency, we follow these delivery standards:

Same-Day Delivery – Orders placed before 2:00 PM.
Next-Day Delivery – Orders placed after 2:00 PM.
Remote Areas – Delivery may take 1–2 working days.

Delivery times may vary during public holidays, weekends, major sales, or extreme weather conditions.

3. Delivery Fees

Delivery charges appear at checkout and may vary by location or promotions.
Free delivery may be offered during special campaigns.

4. Delivery Attempts

If the customer is unavailable during delivery:

Our driver will contact you by phone or WhatsApp.
A second attempt will be scheduled.
Long delays or repeated failed attempts may require rescheduling or cancellation.

5. Order Verification

For security and fraud prevention, we may contact you to verify:

Delivery address
Mobile number
Payment details (if needed)

Orders may be paused until verification is completed.

6. Shipping Restrictions

For safety and compliance, certain items may have:

Age restrictions
Local regulation requirements
Seasonal availability limitations

We will notify you if any restriction affects your order.

7. Contact Us

For delivery inquiries:
Email: support@xscent.shop
WhatsApp / Phone: +965 9441 6848